At Rapport Dentistry our focus is on providing a high standard of service to all of our patients. An important part of developing our service is listening to our patients needs within the practice whether it is positive or negative. We take all feedback very seriously and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.
Our receptionists can provide you with further information on our full complaints procedure.
The person responsible for dealing with any complaint about the service which we provide is
Dr Chameera Fernando
1 Turpyn Court
Woughton on the Green
Tel: 01908 242 211
We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
All written complaints will be acknowledged within 3 working days and aimed to be responded to within 10 working days.
If patients are not satisfied with the result of our procedure then a complaint may be made to:
• The Dental Complaints Service (08456 120 540) for complaints about private treatment
• The General Dental Council, 37 Wimpole Street, London, W1M 8DQ (the dentists’ registration body)
• The Healthcare Commission, Finsbury Tower, 103-105 Bunhill Row, London EC1Y 8TG (www.healthcarecommission.org.uk)
• CQC, National Customer Service Centre, Citygate, Gallowgate, Newcastle, NE1 4PA
From the moment I walked into Rapport Dentistry, I can honestly say I felt calm and at ease.
Nobody really cherishes that visit to the dentist but with Richard you are assured of it being the best it can be!!
You’ve got nothing to lose by talking to Rapport Dentistry – but you will gain a beautiful smile
I fully recommend this practice without any hesitation.
Very friendly and welcoming staff, 1st class service and facility
I loved the calming atmosphere and professional attitude of all the staff
Really impressed with the service, expertise and results achieved from this practice.
I booked in the rest of my family in for an appointment the next week, we had a great service.
The final result is better then I had imagined and the hygienist visits help to maintain my new smile.
It was a lovely setting, very professional and the environment is conducive to a relaxing experience